Frequently asked questions

Q: What is embroidery?

A: Embroidery is the art or process of forming decorative designs with machine needlework.
This is mainly done on fabric. Generally, if the fabric can be laid flat then it can be embroidered.

Q: What kind of designs are available?

A: Designs can include lettering, an “artistic” logo or a combination of lettering and logo.

Q: Are there any deals for bulk buying?

A: Embroidermark does run specials from time to time which are based on larger orders.
Please contact us if you have any queries about bulk discounts.

Q: What is digitising?

A: Digitising a design or a logo is the translation of the lettering and logo into a format that the embroidery machine can read.
This involves the use of specialised software to create the required commands.
These include movement, colour changes, thread trims, what type of stitch to use and where to use it.
All of this information is necessary to stitch out your unique design.

Q: How do you calculate the cost of embroidery?

A: To work out the pricing we need a copy of the design to be embroidered.
This can be emailed to us in pdf, jpeg or gif format.
Embroidery pricing is based on a number of factors.
These include stitch count, colour changes, trims and time required to complete the work.
We also need to know what type of garment we are embroidering on, the size of the finished design and how many garments you want to be completed.
The more information you provide the more accurate our pricing will be.

Q: What garments can be embroidered?

A: Garments that take embroidery very well and that we can supply include:


  • One-piece front hats (truckers)
  • Unstructured hats (i.e. varsity hats which sit closer to the scalp)
  • Sports hats (baseball hats) normally 6 panel
  • Beanies, buckets hats and sun hats


  • Polo shirts
  • T-Shirts
  • Formal collared shirts
  • Hi-Viz shirts
  • Sweat or fleece tops

Towels and dressing gowns

Q: Are there limitations to embroidery

A: There are technical limitations that need to be considered before a design can be embroidered.

  • Very small lettering does not work well. The bigger the letters the better the quality.
  • Very fine lines do not generally produce well
  • A detail that is too closely packed together
  • Items with several layers of outlining, ultra-thin outlining or shadows
  • Colour gradients in a small area
  • Thin freestanding lines on coarse material or thick material with a heavy pile

Embroidery is bound by the scale and the material on which it is being stitched.
Embroidery looks best when held and viewed at arm’s length.

Contact us today to make your mark with quality apparel and custom embroidery

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